Terms & Conditions

1. Definitions

• Accountmeans the registered account created by a User to access and use the services available on the Platform.
• Applicable Lawmeans all laws, statutes, regulations, notifications, guidelines, governmental orders, judicial decisions, and regulatory requirements applicable to PalSafar, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
• Consentmeans a free, specific, informed, unconditional, and unambiguous indication of the User’s agreement to the processing of Personal Data for specified purposes.
• Device Informationmeans information relating to the device used to access the Platform, including hardware identifiers, operating system, browser type, IP address, device model, language preferences, application version, and network information.
• Informationmeans any data or content, whether personal or non-personal, provided by a User or otherwise collected by PalSafar in connection with the use of the Platform or the Services.
• Personal Datameans any data about an individual who is identifiable by or in relation to such data and shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.
• Platformmeans the PalSafar website, mobile application, and all related digital interfaces, features, functionalities, content, products, and services owned, operated, or made available by PalSafar.
• Processingincludes the collection, recording, organization, storage, adaptation, retrieval, use, sharing, disclosure, transfer, deletion, or any other operation performed on Personal Data.
• Servicesmeans all features, functionalities, travel-related services, communication tools, booking services, community features, recommendations, and any other facilities made available through the Platform.
• Service Providermeans any airline, hotel, bus operator, travel operator, tour operator, visa consultant, insurance company, transport provider, or any other independent third party whose services are made available through the Platform.
• Third Partymeans any individual, company, organization, service provider, business partner, government authority, or entity other than PalSafar and the User.
• User, “you”, or “your”means any individual accessing, browsing, registering on, or using the Platform.
• User Contentmeans reviews, ratings, comments, photographs, feedback or any other content submitted by a User through the Platform.

2. Acceptance of Terms

By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and all other policies incorporated herein by reference, including the Privacy Policy.

You represent and warrant that you have the legal capacity and authority to enter into a binding agreement under applicable law and agree to comply with these Terms and all applicable laws, rules, and regulations while using the Platform.

PalSafar may amend or update these Terms from time to time, and your continued access to or use of the Platform following the publication of such amendments shall constitute your acceptance of the revised Terms. If you do not agree to these Terms or any subsequent amendments, you must immediately cease accessing and using the Platform.

3. Nature of Service

PalSafar is a technology platform that enables users to discover travel destinations, connect with fellow travellers, access travel-related information, connect with local vendors, make and view travel-related content and avail travel-related services (like: creation of itineraries, accommodation bookings, etc.). The Platform also facilitates bookings, payments, recommendations, and communication between users, either directly or through third-party service providers.

PalSafar acts solely as a technology intermediary and, unless expressly stated otherwise, does not own, operate, or control the services offered by third-party service providers. Any agreement for such services is entered into directly between the user and the respective service provider, and PalSafar shall not be responsible for the quality, availability, performance, or fulfilment of such services.

4. Eligibility

To access or use the Platform and the Services, you represent and warrant that:

• you are competent to enter into a legally binding contract under the applicable laws of India;
• you are at least eighteen (18) years of age and competent to create an Account and independently use the Services;
• all information provided by you during registration and while using the Platform is true, accurate, complete, and up to date;
• you shall promptly update your information in the event of any change to ensure its accuracy;
• you are using the Platform solely for lawful purposes and in accordance with these Terms and all applicable laws;
• you shall not create an account or access the Platform by impersonating another person or providing false, misleading, or fraudulent information;
• if you are accessing or using the Platform on behalf of a company, organization, or any other legal entity, you represent and warrant that you are duly authorized to bind such entity to these Terms; and
• you shall comply with all applicable laws, regulations, and guidelines while accessing or using the Platform.

PalSafar reserves the right to verify your eligibility at any time and may refuse registration, suspend, or terminate your Account or restrict access to the Platform if it reasonably believes that you do not satisfy the eligibility requirements or have violated these Terms.

5. User Account

To access certain features of the Platform, you may be required to register and create an Account. You agree to provide accurate, complete, and current information during registration and to keep such information updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your Account.

You shall promptly notify PalSafar of any unauthorised access to or use of your Account. PalSafar shall not be liable for any loss or damage arising from your failure to safeguard your Account credentials.

6. Account Security

The User shall be solely responsible for maintaining the confidentiality of their login credentials, including their username, password, and any one-time passwords (OTPs) or authentication codes used to access the Account.

The User agrees to:

• maintain the confidentiality of their Account credentials;
• not share or disclose their login credentials to any third party;
• immediately notify the Proprietor of any unauthorized access to or use of their Account;
• ensure that they log out of their Account after each session when using shared or public devices.

The Proprietor shall not be liable for any loss, damage, unauthorized transaction, or misuse arising from the User’s failure to adequately safeguard their Account credentials.

7. Bookings & Cancellation

The Platform enables users to search for, compare, and book travel-related services offered by PalSafar or third-party service providers, subject to availability and confirmation. Users are responsible for reviewing all booking details, including pricing, schedules, cancellation policies, and other applicable terms and conditions, before confirming a booking.

Requests for cancellation, modification, or rescheduling of a booking shall be governed by the cancellation policy applicable to the relevant Service or third-party service provider. Any applicable cancellation charges, refund deductions, or administrative fees shall be borne by the user. PalSafar shall not be responsible for any cancellation, delay, modification, or non-performance by a third-party service provider, except as required under applicable law.

7.1 Booking Request

The Platform enables Users to search, compare, and submit requests for booking various travel-related services, including but not limited to flights, hotels, buses, holiday packages, travel insurance, visa assistance, and other ancillary services offered by independent Service Providers. Submission of a booking request by the User shall constitute an offer to purchase the selected travel service and shall not, by itself, result in a confirmed booking.

7.2 Booking Confirmation

A Booking shall be deemed confirmed only upon the occurrence of all of the following events:

1. successful completion of the payment by the User;
2. acceptance and confirmation of the Booking by the relevant Service Provider; and
3. issuance of a booking confirmation, ticket, voucher, itinerary, or other confirmation document by the Platform or the relevant Service Provider.

Until such confirmation is issued, the Booking shall remain subject to availability and acceptance by the concerned Service Provider.

7.3 User Responsibility

The User shall ensure that all information provided during the booking process, including passenger names, age, gender, date of birth, contact details, identification details, travel dates, destination, and other required particulars, is complete, accurate, and matches the relevant government-issued identification documents or travel documents.

The Proprietor shall not be responsible for any loss, cancellation, denial of boarding, additional charges, or inconvenience arising from inaccurate, incomplete, or incorrect information provided by the User.

7.4 Changes in Availability

The User acknowledges that travel inventory, fares, accommodation availability, seat availability, schedules, and other travel-related information are controlled by independent Service Providers and may change at any time before confirmation of the Booking.

Where a selected service becomes unavailable prior to confirmation, the Proprietor may cancel the booking request and arrange for a refund in accordance with the applicable cancellation and refund policy or offer alternative options, where available.

7.5 Booking Modifications

Any request for modification, correction, rescheduling, or amendment of a confirmed Booking shall be subject to the policies, availability, and approval of the relevant Service Provider. Additional charges, fare differences, taxes, rescheduling fees, or administrative charges may apply.

The Proprietor shall use reasonable efforts to facilitate such requests but does not guarantee that any requested modification will be accepted.

7.6 Booking Cancellation

Cancellation of a confirmed Booking shall be governed by the cancellation policy of the relevant Service Provider together with the Platform’s Refund and Cancellation Policy, wherever applicable.

The User acknowledges that certain Bookings may be non-refundable, partially refundable, or subject to cancellation charges imposed by the relevant Service Provider.

7.7 Refusal of Booking

The Proprietor reserves the right to refuse or cancel any Booking where it reasonably believes that:

• the Booking violates applicable law;
• fraudulent or suspicious activity is detected;
• payment has not been successfully completed;
• inaccurate or misleading information has been provided;
• the Booking cannot be honoured due to technical, operational, regulatory, or commercial reasons; or
• the relevant Service Provider declines to confirm the Booking.

Where a Booking is cancelled prior to confirmation and payment has been successfully received, the refund shall be processed in accordance with the applicable refund policy.

8. Payments

PalSafar facilitates payments for bookings and Services through various payment methods, including UPI, credit cards, debit cards, net banking, digital wallets and other payment modes made available on the Platform from time to time. By initiating a payment, you authorise PalSafar and its authorised payment service providers to process and collect the applicable booking amount, taxes, service fees, convenience fees, cancellation charges, and other applicable charges.

If a payment is declined, reversed, cancelled, or remains unpaid, you shall remain liable for the outstanding amount. PalSafar reserves the right to suspend or restrict access to the Platform, cancel bookings, or recover such dues in accordance with applicable law. Users are encouraged to report any payment-related discrepancy or dispute to PalSafar as soon as reasonably practicable and, where possible, within seven (7) days of the transaction.

9. Refund

Refunds, where applicable, shall be processed in accordance with the cancellation or refund policy applicable to the relevant Service or the respective third-party service provider. Refund eligibility, timelines, and the amount refundable may vary depending on the nature of the booking, the terms of the service provider, and the reason for cancellation.

Approved refunds will be credited to the original mode of payment within a reasonable period or such other period as may be required by the relevant payment service provider or applicable law. Approved refunds shall be processed through the original mode of payment or such other mode as determined by PalSafar, within a reasonable period, subject to applicable laws and the policies of the payment service provider. PalSafar shall not be liable for any delay in crediting the refund attributable to banks, payment gateways, or third-party service providers.

PalSafar reserves the right to reject refund requests that do not satisfy the applicable eligibility criteria or are otherwise inconsistent with these Terms.

10. User Rights & Responsibilities

Users shall:

• access and use the Platform in accordance with these Terms;
• avail the Services offered through the Platform;
• receive customer support and raise queries or grievances;
• access, update, or correct their account information, subject to applicable law and PalSafar’s policies;
• exercise such other rights as may be available under applicable law;
• provide accurate, complete, and up-to-date information and maintain the confidentiality and security of their Account credentials;
• comply with these Terms and all applicable laws while using the Platform and use the Platform only for lawful and authorised purposes;
• respect the rights, privacy, and safety of other users and third parties, and refrain from posting or sharing any false, misleading, unlawful, or objectionable content;
• not misuse, disrupt, interfere with, or compromise the security, integrity, or functionality of the Platform or the Services.

11. Prohibited Conduct

Users shall not, directly or indirectly:

• provide false, inaccurate, or misleading information;
• impersonate any person or entity or create fake Accounts;
• use the Platform for any unlawful, fraudulent, abusive, or unauthorised purpose;
• upload, post, transmit, or distribute content that is defamatory, obscene, offensive, harmful, or infringes the rights of any third party;
• interfere with, disrupt, damage, or compromise the security, functionality, or integrity of the Platform;
• introduce viruses, malware, or other harmful code into the Platform;
• attempt to gain unauthorised access to any part of the Platform, its systems, or networks;
• copy, reproduce, scrape, reverse engineer, or exploit the Platform or its Content without prior written authorisation from PalSafar;
• manipulate prices, bookings, reviews, ratings, or other Platform features;
• engage in harassment, discrimination, threatening behaviour, or misconduct towards other users, service providers, or PalSafar; or
• violate these Terms or any applicable law.

PalSafar reserves the right to investigate any suspected violation of these Terms and may suspend, restrict, or terminate access to the Platform, remove any offending content, or take any other action it deems appropriate, without prejudice to any other rights or remedies available under applicable law.

12. Account Suspension & Closure

PalSafar reserves the right, at its sole discretion and without prior notice, to suspend, restrict, deactivate, or permanently terminate a User’s Account if the User breaches these Terms, provides false, inaccurate, or misleading information, engages in fraudulent, suspicious, abusive, or unlawful activities, attempts to interfere with the functioning, security, or integrity of the Platform, misuses promotional offers, referral programmes, discounts, or coupons, creates multiple Accounts for improper or unauthorized purposes, or otherwise acts in a manner that is prejudicial to the interests of the Proprietor, other Users, or any Service Provider.

A User may request the deletion of their Account by contacting PalSafar through the contact details provided on the Platform, or by using our public Account & Data Deletion page. Any such deletion request shall be subject to PalSafar’s right and obligation to retain certain records, information, or transaction details as required under applicable laws or for legitimate business, regulatory, dispute resolution, fraud prevention, accounting, or audit purposes.

13. Platform Obligations

Platform Services

PalSafar shall use reasonable efforts to maintain the availability, functionality, and security of the Platform to enable Users to search, compare, and book travel-related services. However, uninterrupted, secure, or error-free access to the Platform is not guaranteed, and temporary interruptions may occur due to scheduled maintenance, technical issues, cyber incidents, system upgrades, network failures, or events beyond the reasonable control of the Proprietor.

Technology Facilitation

PalSafar operates solely as a technology-enabled intermediary facilitating the search, comparison, booking, payment processing, and management of travel-related services offered by independent third-party Service Providers. The Proprietor does not own, operate, manage, or control any airline, hotel, bus operator, tour operator, cab service, travel insurance provider, visa service provider, or any other travel service provider, and does not itself provide such travel services unless expressly stated otherwise.

Information Display

PalSafar shall use reasonable efforts to display travel-related information, including fares, schedules, availability, accommodation details, and other booking information as received from the respective Service Providers. While reasonable care is taken to present accurate information, the Proprietor does not warrant that such information is complete, accurate, current, or free from errors, as it is supplied and updated by independent Service Providers.

Booking Facilitation

PalSafar shall facilitate the transmission of booking requests to the relevant Service Providers and communicate booking confirmations, cancellations, modifications, vouchers, tickets, or other travel-related information to Users, subject to confirmation and availability provided by the respective Service Providers.

Customer Support

PalSafar may provide reasonable customer support in relation to bookings, payments, cancellations, refunds, modifications, technical issues, complaints, and other Platform-related matters. However, the resolution of issues relating to the actual provision of travel services shall remain subject to the policies and actions of the respective Service Providers.

Verification

The Proprietor may, at its discretion, verify the identity or other relevant information of Users or Service Providers where considered necessary. Any such verification shall not constitute a representation or warranty regarding the identity, credibility, quality, reliability, competence, or performance of any User or Service Provider.

Compliance with Applicable Laws

The Proprietor shall use reasonable efforts to operate the Platform in compliance with applicable laws and regulations governing its business and shall implement reasonable administrative, technical, and organizational measures to protect Users’ information in accordance with its Privacy Policy and applicable law.

14. Reviews & Ratings

Users may submit reviews, ratings, comments, or feedback regarding the Services available through the Platform. By submitting any such content, the User represents and warrants that it is based on their genuine experience, and does not violate any applicable law or the rights of any third party. Users shall not post any false, misleading, defamatory, abusive, obscene, offensive, unlawful, or infringing content.

By submitting a Review, the User grants the Proprietor a license to use, reproduce, publish, and display such content for the operation, improvement, and promotion of the Platform. The Proprietor reserves the right to review, edit, refuse to publish, or remove any Review that violates these Terms or is otherwise considered inappropriate, without prior notice.

Reviews represent the opinions of the respective Users alone and do not constitute the views or endorsement of the Proprietor, who shall not be responsible for the accuracy or reliability of any such Reviews.

15. Disclaimer

The Platform is provided on an “as is” and “as available” basis.

PalSafar acts solely as a facilitator for travel-related services offered by independent third-party Service Providers and does not own, operate, or control such services. While reasonable efforts are made to provide accurate and up-to-date information, the Proprietor does not warrant the accuracy, completeness, availability, or uninterrupted operation of the Platform or the Services. Users acknowledge that all Bookings are subject to the terms, conditions, and policies of the respective Service Providers.

16. Limitation of Liability

To the maximum extent permitted under applicable law, the Proprietor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data, arising out of or in connection with the use of the Platform or any Services provided by third-party Service Providers.

The Proprietor’s aggregate liability, if any, shall not exceed the amount actually paid by the User to the Proprietor in relation to the relevant Booking.

17. Indemnification

The User agrees to indemnify, defend, and hold harmless the Proprietor, its employees, representatives, agents, and authorised personnel from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with the User’s breach of these Terms or any other policies of the Platform, submission of false, inaccurate, misleading, or incomplete information, misuse of the Platform or the Services, violation of any applicable law, infringement of any intellectual property, privacy, or other third-party rights, or any negligent, fraudulent, unlawful, or wilful act or omission by the User. The User further agrees to indemnify the Proprietor against any dispute, claim, or complaint arising between the User and any Service Provider in relation to the travel services booked through the Platform. The Proprietor reserves the right to assume the exclusive defence and control of any matter subject to indemnification, and the User shall fully cooperate in the defence or settlement of such matter. The obligations under this clause shall survive the suspension or termination of the User’s Account and these Terms.

18. Force Majeure

The Proprietor shall not be liable for any delay or failure in performing its obligations due to events beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental actions, war, terrorism, civil unrest, labour disputes, technical failures, cyber incidents, power outages, or failures of communication networks or third-party Service Providers.

19. Grievance Redressal

Users may submit complaints or grievances relating to the Platform or the Services through the contact details provided below:

Grievance Officer

Monika Chelani

Email

chelanimonika@gmail.com

Contact Number

9340080033

20. Notice

Any notice or communication required under these Terms shall be provided electronically through the Platform, by email, SMS, or any other communication channel notified by PalSafar. Users are responsible for ensuring that their contact information remains accurate and up to date.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue to remain valid and enforceable.

22. Waiver

No failure or delay by PalSafar in exercising any right, remedy, or provision under these Terms shall operate as a waiver of such right or remedy, nor shall any partial exercise prevent any further exercise of that or any other right.

23. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Rewards Policy, Vendor Terms & Conditions, and any other policies or guidelines published by PalSafar from time to time, constitute the entire agreement between the User and PalSafar concerning the use of the Platform and supersede all prior understandings, communications, and agreements relating to the subject matter hereof.

24. Amendments

PalSafar reserves the right to modify, amend, or update these Terms at any time. Any revised Terms shall become effective upon publication on the Platform. Continued use of the Platform after such publication shall constitute acceptance of the revised Terms.

25. Contact Us

For any queries regarding these Terms & Conditions, Users may contact:

Contact Numbers

9340080033, 7089812343

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